1. Introduction
At RTOR, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Scope of Policy
This policy applies to all users of the RTOR platform, including Customers, Chefs, and visitors to our website. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
- Name and contact details
- Email address and phone number
- Profile information and preferences
- Payment information
Chef Information
- Business details and certifications
- Food safety credentials
- Service locations and availability
- Bank account details for payments
Technical Information
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Cookies and tracking data
Usage Information
- Booking history and preferences
- Search queries and filters used
- Ratings and reviews provided
- Communication with chefs/customers
4. How We Use Your Information
Service Provision
To create and manage your account, process bookings, and facilitate connections between chefs and customers.
Communication
To send booking confirmations, service updates, and respond to your inquiries.
Platform Improvement
To analyze usage patterns and enhance user experience through feature development.
Marketing
To send promotional communications (with your consent) about new features and special offers.
Safety and Security
To monitor for fraudulent activity and ensure compliance with our terms of service.
Legal Basis for Processing
We process your personal data based on: (1) your consent, (2) the necessity to perform our contract with you, (3) our legitimate business interests, and (4) compliance with legal obligations.
5. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:
With Chefs/Customers
Basic contact information is shared between chefs and customers to facilitate bookings and communication.
Service Providers
With trusted partners who help us operate our platform (payment processors, hosting services, etc.).
Legal Requirements
When required by law, regulation, or legal process, or to protect the rights and safety of our users.
Business Transfers
In connection with a merger, acquisition, or sale of all or a portion of our assets.
6. Data Security
Our Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
Data encryption in transit and at rest using industry-standard protocols
Access Controls
Strict access controls and authentication mechanisms
Anonymization
Data anonymization where possible for analytics
Your Role in Security
While we implement robust security measures, you also play a role in protecting your information. Please keep your account credentials confidential and notify us immediately of any unauthorized use of your account.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access Your Data
- Correct Inaccuracies
- Delete Your Data
- Restrict Processing
- Data Portability
- Object to Processing
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
info@rtor.in
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.